Questions
Not answered here? Write to us.
Which countries do you ship to?
The United Kingdom, Germany and France. Checkout asks for your country first and only offers the ones we deliver to.
How long does delivery take, and what does it cost?
Each country has its own delivery time and shipping rate, shown on the Shipping & returns page and again at checkout before you pay. Orders above the free-shipping amount for your country ship free.
How do I track my order?
When your order leaves the warehouse we e-mail you the carrier and a tracking link. The same details appear on your order page. Lost the e-mail? Use Find my order with your order number and e-mail address.
Do I need an account to order?
No. You can check out as a guest with your e-mail address. An account keeps your order history and a saved address, so the next order is quicker.
Can I pay in pounds or dollars?
Yes. Choose EUR, GBP or USD in the header. Prices on every page and the total at checkout follow your choice, and the amount you confirm at checkout is the amount you pay.
How do I pay?
By card, on a secure hosted payment page. We never see or store your card number. Your order is confirmed only when the payment provider confirms the payment, and we e-mail you a receipt.
What does the brew guide finder do?
It asks four questions: what you drink, how many cups a day, whether you buy whole beans, and your budget. It then suggests one kit, explains why each piece is in it, and adds the whole kit to your cart as one bundle with the kit discount. Try the brew guide finder.
Can I use a promo code?
Yes, one code per order. Enter it in the cart. If a code has expired or does not apply to your cart, the cart tells you why.
Can I return something?
Yes. You can cancel and return an item within 14 days of receiving it, without giving a reason. It must be unused and in its original packaging. Contact us with your order number and we will send the return instructions. The full terms are in our refund policy.
My item arrived damaged or does not work. What now?
Sorry about that. Contact us with your order number and a photo of the problem. We will replace the item or refund it, and we pay the return postage for faulty or damaged items.
Will an electric kettle or grinder fit my plugs?
Each electric product lists its plug type and voltage in the specification table. Check it before you order, especially for the United Kingdom.
Can I change or cancel my order?
Write to us as soon as possible. If the order has not been handed to the warehouse yet we can change or cancel it. Once it has shipped, you can return it as described above.
Do you have a shop I can visit?
No, Brewnook is online only. Orders ship from a warehouse in the EU.
How do I contact you?
Use the contact form or write to business@brewnook.shop. A person reads every message and replies by e-mail.